If you have been ripped off by them or any other company, PLEASE file a report (see list at bottom of page). They seem to be notorious for taking your money and making it near impossible to get it back. Or better yet, charge your account without your knowledge! How's THAT for integrity?
The second call you make (I'm sure you called your bank first) should be to the FTC to file a report! Then the BBB! See them and more resources here.
There are so many complaints to the company that they now have a full time job position for it!
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From Rip Off Report:
AnonymousMay 9, 2016 at 3:57 AM
This person had been trying to cancel since November, but Plexus still charged her almost $800 before stating they will refund her the money owed to her
The complainant contacted our customer service department by email on 11/27/2015 to request that future monthly auto shipments be canceled and also to return their previous month’s shipment. October 2015 order will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. Any order processed after 11/27/2016 will be refunded in full.
The complainant’s order ******** dated 10/27/2015 will be refunded, $136.20.The complainant’s order ******** dated 12/27/2015 will be refunded, $140.25.The complainant’s order ******** dated 1/27/2016 will be refunded, $140.25.The complainant’s order ******** dated 2/27/2016 will be refunded, $140.25.The complainant’s order ******** dated 3/27/2015 will be refunded, $109.01.The complainant’s order ******** dated 4/27/2015 will be refunded, $127.75.
The complainant contacted our customer service department by email on 11/27/2015 to request that future monthly auto shipments be canceled and also to return their previous month’s shipment. October 2015 order will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. Any order processed after 11/27/2016 will be refunded in full.
The complainant’s order ******** dated 10/27/2015 will be refunded, $136.20.The complainant’s order ******** dated 12/27/2015 will be refunded, $140.25.The complainant’s order ******** dated 1/27/2016 will be refunded, $140.25.The complainant’s order ******** dated 2/27/2016 will be refunded, $140.25.The complainant’s order ******** dated 3/27/2015 will be refunded, $109.01.The complainant’s order ******** dated 4/27/2015 will be refunded, $127.75.
From Ambassadors:
Complaint:
I bought in as an ********** to Plexus based upon a sales presentation that I could receive wholesale prices of the product if I bought in this way. Then if I really loved it, I could also sell the product. I was told by another ********** that there is no risk as there is a 60 day money back guarantee. However, they failed to tell me that in the agreement I was asked to sign that there is no refund for **********s unless they return unopened product within 5 days. I got the ********** package that came with a 90 day supply of the Plexus Slim and Accelerator. I sold half of it to my friend for her to try and I took the other half. We both had absolutely no results. I contact the person directly above me and they told me to contact customer service. I put in an email request twice explaining the problem and both times got a pre-generated rejection email for the refund. I am not asking for the refund of my ********** fees, just the product. I called customer service and they told me there is nothing I can do, unless it had only been 5 days and the product was unopened. I was told there were no supervisors or managers there at headquarters that could help me. I even asked for the owner and was told by the representative that she did not know who it was. I asked how I was suppose to supply my client with a refund and I was told I could give her the money back and then submit a claim to replenish the supply. I told the lady I did not need more worthless supply. I asked her if I sold to 50 clients and each one had no results and requested their money back, I would be stuck giving all the money back and 50 sets of replenished, worthless supply. I told her that this is not a good business concept. I could go into deep debt if I kept trying to promote the product.
Desired Settlement: I All I want is the refund of my $200 that was the price for the 90 day supply. I am not asking for my full $272 back that included the ********** fees and shipping. This is a crazy business format and I cannot legitimately sell a product that doesn't work for me and that will continue to put me in debt if it doesn't work for my clients. I will be happy to return all unused product that I still have at this time
From Supplement Geek:
A few of the places around the web you will find the truth about Plexus Worldwide... the company, the products and quite possibly the MANY other names/companies under this strange umbrella of business....
If you don't see Plexus listed, then make it a priority to share your experience!
RIPPED OFF
PLEXUS WIRELESS COMPLAINTS
DISHONEST BUSINESS PRACTICES
Behind MLM
Ethan Vanderbuilt
LazyMan & Money
Real Scam
Supplement Geek
The Pink Drink Scam
Fraudulent Credit Card Charges
